How We Protect Your Personal Information
Feed Us Up is committed to protecting your privacy and handling your personal information responsibly, fairly and transparently. This Privacy Policy explains what personal information we may collect, why we collect it, how we use it, how long we may keep it, and the rights available to you.
Information We May Collect
We may collect personal information when you contact us, make a donation, sign up for updates, volunteer with us, attend an event, complete a form, or otherwise interact with Feed Us Up.
This may include your name, email address, telephone number, postal address, donation information, communication preferences and any information you choose to provide to us.
How We Use Your Information
We may use your personal information to:
- Respond to enquiries and requests for support.
- Process and administer donations.
- Communicate with supporters, volunteers and community members.
- Manage volunteering opportunities and events.
- Provide and improve our services.
- Maintain appropriate administrative and financial records.
- Meet legal, regulatory and safeguarding responsibilities.
Our Approach to Data
We aim to collect only the personal information that is necessary for the purpose for which it is being used. We do not sell personal information to third parties.
Where we use trusted third-party providers for services such as website hosting, communications, payments or analytics, those providers may process information on our behalf and should only use it for the purpose for which it has been provided.
Keeping Information Secure
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. While we work to maintain appropriate safeguards, no online system can be guaranteed to be completely secure.
How Long We Keep Information
We retain personal information only for as long as it is reasonably necessary for the relevant purpose, including where information must be retained to meet legal, accounting or reporting requirements.
Your Rights
Depending on the circumstances, you may have rights in relation to your personal information, including the right to request access, correction, deletion, restriction of processing, objection to certain uses, or transfer of your information.
Where we rely on consent, you may also have the right to withdraw that consent.
Marketing Communications
If you receive news, updates or other marketing communications from us, you can ask us to stop sending them at any time by using the unsubscribe option provided or by contacting us directly.
Cookies
Our website may use cookies and similar technologies to help the website function properly, understand how visitors use the site and improve the user experience. Further information is available in our Cookie Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our activities, services or legal requirements. The latest version will be published on this page.
Contact Us
If you have questions about this Privacy Policy or how Feed Us Up handles personal information, please contact us through our Contact page.
How We Use Cookies
Feed Us Up uses cookies and similar technologies to help our website work properly, improve performance and understand how visitors use the site.
What Are Cookies?
Cookies are small text files that may be stored on your device when you visit a website. They can help websites remember preferences, support essential functionality and provide information about how the website is being used.
Types of Cookies We May Use
Essential Cookies
These cookies are necessary for the website to function correctly. They may support security, navigation, accessibility, forms and other core website features.
Analytics Cookies
These cookies help us understand how visitors use our website, such as which pages are visited and how people move around the site. This information can help us improve the performance and usability of the website.
Preference Cookies
These cookies may remember choices you make, such as language or display preferences, so that your experience can be more convenient.
Third-Party Cookies
Some third-party services used on our website may place their own cookies. These may include services related to analytics, embedded content, payment processing, communications or other website functionality.
Cookie Consent
Where required, we will ask for your consent before placing non-essential cookies on your device. Essential cookies may still be used where they are necessary for the website to operate.
Managing Your Cookie Preferences
You can manage or disable non-essential cookies through the cookie settings available on our website.
You may also be able to control cookies through your browser settings. Please note that disabling certain cookies may affect how some parts of the website function.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes to our website, the services we use or applicable legal requirements. The latest version will be published on this page.
Contact Us
If you have any questions about our use of cookies, please contact us through our Contact page.
Terms & Conditions
These Terms & Conditions govern your use of the Feed Us Up website. By accessing or using this website, you agree to use it responsibly and in accordance with these terms.
About Feed Us Up
Feed Us Up provides information about our activities, community support, fundraising campaigns, events and other services. The information on this website is intended to help visitors understand our work and engage with our organisation.
Using Our Website
You may use this website for lawful purposes only. You must not use the website in any way that could damage, disable, interfere with or compromise its operation, security or availability.
You must not attempt to gain unauthorised access to the website, its systems, accounts, data or any connected services.
Information on This Website
We aim to keep the information published on our website accurate, clear and up to date. However, information may change from time to time and we cannot guarantee that every page will always be complete, current or error-free.
Content published on this website is provided for general information and should not be relied upon as professional, legal, financial or medical advice.
Donations
Where our website allows you to make a donation, you are responsible for ensuring that the information you provide is accurate.
Payments may be processed by trusted third-party payment providers. Their own terms, privacy policies and security arrangements may also apply when you use their services.
Where applicable, information about refunds, recurring donations or changes to donations will be provided through the relevant donation process or by contacting Feed Us Up.
Fundraising Campaigns
Information displayed on fundraising campaigns, including campaign goals, amounts raised, supporter numbers and campaign periods, may change as campaigns progress.
We aim to keep campaign information reasonably accurate and up to date, although there may occasionally be a delay between an activity, donation or campaign change and the information shown on the website.
Third-Party Links
Our website may contain links to websites or services operated by third parties. These links may be provided for convenience or to support particular services.
Feed Us Up is not responsible for the content, availability, security or privacy practices of third-party websites. You should review the relevant terms and privacy policies when visiting external websites.
Intellectual Property
Unless otherwise stated, the text, branding, graphics, website design and other original content published on this website belong to Feed Us Up or are used with appropriate permission.
You may view and share links to our public content for personal and non-commercial purposes. Content must not be copied, reproduced, altered or used commercially without appropriate permission where permission is required.
Website Availability
We aim to keep our website available and functioning correctly, but we cannot guarantee uninterrupted access at all times. The website may occasionally be unavailable because of maintenance, technical issues, security updates or circumstances outside our control.
Limitation of Responsibility
To the extent permitted by law, Feed Us Up will not be responsible for losses arising solely from reliance on general information published on this website or from temporary interruptions to website availability.
Nothing in these Terms & Conditions is intended to exclude or limit any responsibility that cannot lawfully be excluded or limited.
Privacy and Cookies
Your use of this website is also subject to our Privacy Policy and Cookie Policy, which explain how personal information and cookies are handled.
Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our website, services or applicable requirements. The latest version will be published on this page.
Contact Us
If you have questions about these Terms & Conditions, please contact Feed Us Up through our Contact page.
